Return & Exchange Policy

At Festival Bazar, every gift is carefully selected, prepared, and packed with attention to detail. We want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or has an issue attributable to us, we are here to help.

1. Eligibility for Returns & Exchanges

A return or exchange request may be considered in the following situations:

The product received is damaged.
The product received is defective.
You received a different product from the one you ordered.
An item is missing from your order.
The product has been damaged during transit.

To help us resolve the issue quickly, please contact us within 48 hours of delivery.

2. Products Not Eligible for Return or Exchange

Due to the nature of our gifting products, we generally do not accept returns or exchanges for:

Products ordered incorrectly by the customer
Change of mind after delivery
Products that have been used, opened, altered, or damaged after delivery
Products without their original packaging
Products damaged due to improper handling or storage after delivery
Customised or personalised products
Bulk or corporate orders, unless the issue is due to damage, defect, shortage, or an incorrect product supplied by Festival Bazar

Certain products may have specific return or exchange conditions, which will be communicated where applicable.

3. Damage During Delivery

If your order arrives damaged, please do not discard the packaging.

We recommend taking clear photographs/videos of:

The outer shipping package
Any visible damage to the package
The product and its packaging
The damaged or defective item

Please send these details to us within 48 hours of delivery, along with your order number.

This helps us verify the issue and process your request more quickly.

4. Wrong or Missing Product

If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery.

Our team may request photographs/videos and other order details to verify the issue.

Once the issue is confirmed, we will work towards providing an appropriate resolution, which may include replacement of the affected item or another suitable resolution.

5. Exchange Process

If your exchange request is approved, we will provide instructions regarding the next steps.

The replacement product will be subject to product availability. If the same product is unavailable, we may offer an alternative or another appropriate resolution.

Customers should not send products back to us without receiving return instructions from our team.

6. Refunds

If a refund is approved, the refund amount will be processed through the applicable payment method used for the order, wherever possible.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank, or financial institution.

Shipping charges, where applicable, may not be refundable unless the return is due to an error or issue attributable to Festival Bazar.

7. Return Shipping

If the return or exchange is required because of an incorrect, damaged, defective, or incomplete order caused by Festival Bazar, we will coordinate the appropriate resolution.

If a return is requested for any other reason and is approved by us, applicable return shipping costs may be the customer’s responsibility.

8. Condition of Returned Products

Approved returned products must be unused and in their original condition, including the original packaging and accessories, wherever applicable.

Festival Bazar reserves the right to reject a return or exchange request if the product does not meet the applicable return conditions.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, customised, or dispatched, cancellation may no longer be possible.

For customised, bulk, corporate, or specially prepared orders, cancellation terms may differ depending on the stage of processing.

10. How to Request a Return or Exchange

To request a return or exchange, please contact Festival Bazar through our Contact Us page and provide:

Order number
Name used for the order
Registered phone number/email
Reason for the return or exchange
Clear photographs/videos of the product and packaging, where applicable

Our team will review your request and guide you through the next steps.

11. Important Note

Festival Bazar reserves the right to review each return or exchange request individually and determine eligibility based on the condition of the product and the circumstances of the request.

This policy is intended to provide a fair and transparent process while protecting the quality and integrity of our gifting products.